Studio Rental FAQs

Question: Does a photographer come with the studio rental?
Answer: No. But we do offer photography services - just go to our photo services page to learn more.

Question: Can I come and tour the studio?
Answer: Yes, we never know exactly when our studio will be being used, but please mention a time you want to take a quick in your initial rental request and we'll try to accommodate. You can also check out our photo gallery for a detailed look.

Question: What is the cancellation policy?
Answer: You can cancel your reservation up to 24 hours prior to your appointment time and receive a full refund. There is no credit or refund given for cancellations inside of 24 hours prior to your appointment start time as that spot on the reservation calendar is effectively consumed as most anyone who was looking to book the studio saw that it was already booked and won’t be checking again. 

Question: Do you provide assistance in the studio?
Answer: We will handle all of the setting up and changing of the backgrounds from the initial request and also are more than happy to show you the basic functions of the lighting equipment. The artistic use of light, your camera settings, and returning the studio to the way it was when you arrived are your responsibility. We will help return equipment to its standard positions and help you of course :) However, if you leave the studio in such disarray as to cause another customer who booked behind you a late start or our staff spending more than 10 minutes cleaning up the studio, you may be charged a $25-$50 fee. If you need a photo assistant, or a photography coach please let us know ahead of time and we may be able to provide a solution.

Question: I am shooting video, is Ephrance Studios the right place to do video?
Answer: While not impossible, our space is a bit small for moving cameras and complicated scenes. We do stock video/green seamless paper if your scenes are mostly still but it is not a proper video studio. We do not provide proper video lights, so you will need to bring those as all we have is studio strobes for still photography. If you are recording audio, it is best to schedule a weekday daytime where you can control the sound better. We do have other studio spaces near us that sometimes make loud noise. 

Question: Is there natural light in the studio?
Answer: Our studio does not have any natural light and is designed for flash and constant lights. 

Question: Do you allow minors in the studio?
Answer: Yes, but only with a “pre-approved” exception if a parent is present and willing to validate their information and to sign a legal hold-harmless agreement - please contact us prior to booking any appointment where a minor is present.

Question: What size seamless paper do you carry, how much can I use and what is the cost?
Answer: We carry 7ft wide rolls of seamless paper . If you need a certain color we don't stock, you are more than welcome to bring your own and use our rigging. You can see the exact colors of what we carry in our photo gallery

Question: Can I come early to prepare for a shoot? Also, what time do I need to exit the studio after a shoot?
Answer: In order to keep our prices low, we do not put buffers into the schedule. The start time of your reservation marks the earliest you can arrive for your shoot and enter the studio, so please accommodate. This applies to make up artists and models as well. Similarly, you are expected to start packing up about 10min from your scheduled end time so that you are leaving the studio at your end time with the studio returned to the state it was given to you. 

Question: What props do you have in the studio?
Answer: We have a few seating props. You are more than welcome to bring your own - they just need to fit through a regular sized door.

Question: Do you have any customer agreement or release forms I will need to sign?
Answer: Yes. The booking customer will need to sign a customer agreement. The studio rental agreement is a basic agreement where the booking customer agrees to the rules of the studio and agrees to basic and common sense things like our minors policy or the you broke it / you bought it policy and so forth.

Question: I have more than one model for my shoot, where can they all do makeup and hair?
Answer: We only have one makeup and hair station. It is best if you stagger your models entry times so when one finishes and goes to shoot, the next model can prepare. 

Question: Where do I park and will someone meet me when I arrive to the facility?
Answer: Ephrance shares the parking lot in front of the building. It can be a little confusing to find which studio door is ours, so someone from our staff can come outside to greet you by the front door.

Question: Why do I have to pay with a credit card to make a reservation and why don’t you take cash?
Answer: By not taking cash and having all reservations paid for in advance, we can concentrate on providing a clean and safe environment for our customers. It also affords us time to help customers who are unfamiliar with the studio setup, learn the equipment, and make sure everybody gets off to a good start. From other perspectives, not taking cash lowers the risk of robbery and helps us keep our prices low in a variety of ways.

*If your shoot includes animals of any kind, large objects, motorcycles, or any other non portrait/table-top product item - please contact us prior to booking as we want to make sure our studio is a good fit for your needs.